Direct Democracy Comment

Lloyds Bank running under-capacity – desperate to get shot of customers!

After receiving a state hand-out, the benefit scroungers at Lloyds Bank are struggling to maintain their customer base and they seem to have no choice other than to go out of their way to push customers over to their competition. A Lloyds Bank customer who contacted us about his recent interaction regarding the non-delivery of postal items demonstrates that Lloyds Bank are;

1. Giving customers false information regarding postal delivery schedules with no will to correct information

2. Implying to customers that they themselves had made mistakes or were being dishonest regarding the non-delivery of items from Lloyds Bank - prior to any investigation

3. Standing by their opinion that a three week delivery schedule for delivering items to Lloyds Bank customers was good customer service

4. Wilfully obstructing customer requests to speak to managers

5. Complacent about Lloyds Bank customers being upset

6. Complacent about the wider public knowing about Lloyds Bank customer service issues

The Lloyds Bank customer in question contacted us because as he states; “Not only were they insulting and obstructive but, when I couldn't take any more and threatened to contact a publisher, they didn't care one bit. They just didn't give a s**t about the potential effect of any bad publicity and didn't even want to comment and, they even refused to give me an email address for me to send them a link to the article. They just weren't bothered one bit."

He explains; “I lost my Lloyds Bank card and called them to have it cancelled and for a replacement card to be posted to me and after waiting for two weeks, I went into an actual Lloyds Bank branch to speak with someone about it. I told them I had been waiting for at least two weeks and that it still hadn't arrived and at this point, the assistant asked if I had any problems with my post and does anyone else live with me – to which I replied no. She then told me that it had actually been delivered to my address to which I responded by reasserting that it hadn't. At this, she then said that I had to cancel it and re-order a second card myself.

Five days later, a Lloyds Bank card did arrive but as soon as I tried to use it, the cash point machine blocked my transaction and told me to 'Refer to bank'. I called Lloyds and they confirmed to me that this card was actually the first card that they had sent to me and had then cancelled due to the request for the second card – that the assistant in the branch was adamant had arrived at my house two weeks prior, hence her intrusive questioning.

I asked why the card had taken three weeks to arrive and why I had been lied to in the branch about being wrong about not receiving it in the post. He apologised but immediately shifted all of the blame on to the Royal Mail and was willing to take no further responsibility regarding any other aspect of what had happened or what I had asked him about.

I then asked to speak with a manager because I wasn't happy at all with a nil-response from Lloyds but, I was obstructed and had to repeat my request to speak with a manager nine times. I also had to reiterate that I was calling their so-called 'local rate' 0845 number and that I would like to be reimbursed for the cost of the call, being that it was all their fault. Eventually, I got through to 'Steve' who refused to give me his last name and who confirmed to me that nothing within my experience was out of the norm. I was amazed at how ready he was to stand by the Lloyds Bank's actions regarding their terrible postal service and was told that I would have to take-up any further issues with the branch itself. He just wasn't interested in taking any responsibility whatsoever and had no problem turning down my request for compensation regarding my phone call to them – even though they take a cut of the revenue generated from all incoming calls to this number.

In absolute amazement, I then asked for his email address and his last name and told him that I was going to have all of this published and would like to send him a link to the article after it had been published. He then asked if I was threatening him at which point I couldn't help laughing and told him no, but that I was going to go straight to the media with this. I asked him again if he was sure that he didn't want a link to it to which he replied that he didn't have an email address. At this point I ended the call and contacted the PA direct democracy party.”

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PA direct democracy comment: Barclays rate fixing

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